Shipping & Returns

Shipping

We ship in Canada ONLY and will be charged a flat rate of $20 paid by customer for all shipments.

Shipping service is via Canada Post.

Unfortunately delivery times are out of our control, we aim to have orders processed and shipped within 24 hours of orders being placed.

Once an order has been confirmed/shipped we cannot cancel the shipment.

Returns

We understand that sometimes purchases do not work out. Listed below is our returns policy.

Before returning goods you must email us at info@boutiquelamuse.ca.

Send us a message stating the issue. If the item is damaged, please include an image with your email.

If approved, we will send you a Return Authorized Number to attach to your return package.

ALL RETURNS must be unworn, unwashed, undamaged with the original packaging and/or with the tags attached. Any items will need approval prior to being returned.

Online Purchases

Online purchases may be returned for a full refund (excluding original shipping cost) within 14 days of the delivery date. Refunds will be made to the original payment method.

Please contact via email or phone for return confirmation.

Returns must be mailed to:

Boutique La Muse

1610 Bayview Ave.

Toronto ON Canada

M4G 3B7

All original shipping and duty costs are non-refundable.

Any return shipping fees are at the expense of the customer for items returned by mail.

Returns of online purchases made in our store locations are eligible for a refund to the original payment method only. They are not eligible for store credit or exchange.

In-store Purchases ONLY

Purchases made in store may be returned within 14 days for exchange or store credit ONLY.

Please bring the item(s) and original receipt.

Store credits cannot be used for online purchases.

All discounted and sale items are FINAL SALE.

Live plants, altered or personalized items and special orders are non-refundable.

Accessories (jewellery, gloves/mittens, hats, scarves), intimates, swimwear, and non-medical face masks are FINAL SALE and non-refundable.

We reserve the right to limit or refuse a return if it does not meet the qualifications mentioned above.

Our policies are subject to change and may be adjusted and/or updated at any given time.

We are happy to help if you have any questions or require more information please contact us via email info@boutiquelamuse.ca or call us during store hours at 416 972 9459.